30 DAYS RETURN POLICY
Times Quartz Private Limited offers 30 days replacement guarantee for all products sold through our web site (www.timesquartz.com) Customers may inform us through our Toll Free Number or e-mail of any damage or defect within 30 days from the date of receipt of the product. Times Quartz Private Limited will replace the defective product with a brand new product at no extra cost.
Times Quartz Private Limited will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
The 30 days return policy is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer.
Cancellation by Times Quartz Private Limited:
There may be certain orders that Times Quartz Private Limited cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which we identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer:
Order can be canceled before it is shipped or after receiving the product. You can cancel the order within 30 days of receipt. You would see an option to cancel within ‘Track Orders’ section under the main menu of our Website then select the item or order you want to cancel. In case you are unable to cancel the order from ‘Track Orders’ section, you may call our Tolll Free Number 1800 345 6474 and refund will be processed into the source account, if order amount was paid online. An item cannot be cancelled after 30 days of delivery of the good/s. After ordering for the good/s, and upto the time of shipping, the customer can cancel the order.
In case you do not wish to receive the replacement, you may specify that in your communication with our customer service by phone or e-mail.
Product replacement – In case of damaged or incorrect items Times Quartz Private Limited would replace it with a new one, upon receipt of the returned item
We do not provide cash refunds. Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated, as per the Returns Policy, the refund amount is expected to reflect in the customer account with in 07 Business Days